Refund policy

Thank you for shopping at [WildHood]. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer return and refund services. This policy outlines the relevant processes and conditions.

1. Return Eligibility

To be eligible for a return, please ensure your item meets all the following conditions:

  • Return Period: You must request a return within [30] days of the item's delivery date.

  • Item Condition: The item must be in brand new, unused, unwashed, and undamaged condition, with all original tags, labels, and packaging intact.

  • Proof of Purchase: Please provide the original order number or valid proof of purchase.

  • Non-Returnable Items: For hygiene and health reasons, the following items cannot be returned:

    • Personalized or custom-made items.

    • Intimate apparel such as underwear, swimwear, and earrings.

    • Digital download products.

    • Clearance or final sale items (if clearly marked as "Final Sale").

2. Return Process

Please follow these steps to complete a return:

  1. Contact Customer Service: Within the return period, please first contact us via email at [DanielBaozi001@outlook.com] or submit a return request through the "Contact Us" form on our website. Provide your order number and reason for the return.

  2. Obtain Authorization: Our customer service team will review your request. If eligible, we will email you a Return Authorization Number (RMA) and the specific return address. Unauthorized returns (items sent back without an RMA number) cannot be processed and may be refused.

  3. Package the Item: Please pack the item securely, using the original shipping box or a sturdy alternative to prevent damage during transit. We strongly recommend purchasing tracking and insurance for your return shipment. We are not responsible for returns lost or damaged in transit.

  4. Ship the Return: Send the package to the designated address we provided. Please ensure the Return Authorization Number is written on the outside of the box or placed inside.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email and inform you of the refund status.

  • After Approval: If the return is approved, we will initiate a refund to your original payment method.

  • Refund Processing Time: The refund will be processed within [5-10] business days of approval. However, the time it takes for the refund to be credited to your account depends on your card issuer or payment service provider's (e.g., PayPal, credit card company) processing speed, typically requiring an additional [5-10] business days.

  • Original Payment Method: All refunds will be refunded to the original payment method used for the purchase. We cannot issue refunds to a different account or provide cash refunds.

4. Refund Amount

  • Item Price: We will refund the price you paid for the returned item(s).

  • Original Shipping Cost: The original shipping cost is non-refundable, unless the return is due to our error (e.g., wrong item shipped, item with quality issues).

  • Return Shipping Cost: For returns not due to quality issues (e.g., change of mind, wrong size), the customer is responsible for the return shipping cost. If the return is due to our fault (e.g., incorrect item shipped, damaged or defective item), we will cover the return shipping cost and reimburse you for reasonable shipping fees upon verification.

5. Exchanges

Currently, we primarily handle returns and refunds. If you wish to exchange an item, we recommend first processing a return/refund and then placing a new order for the desired item. This is usually the fastest method.

6. Damaged, Defective, or Incorrect Items

If the item you received is damaged, defective upon arrival, or significantly different from our description, please contact us immediately at [DanielBaozi001@outlook.com] within 7 days of receipt. Provide your order number and clear photos or video evidence of the issue. We will be happy to resolve it, including offering a free replacement, full refund (including shipping), or a discount.

7. Contact Us

If you have any questions about this Return Policy, please contact us via:

  • Email: [DanielBaozi001@outlook.com]

  • Contact Page: [Contact Us" page]